Privacy Policy

1. Introduction

SnowPlowBroker, operated by Collabos LLC ("we," "our," or "us"), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our snow removal services and website.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number
• Service Address: The property address where you need snow removal
• Payment Information: Credit card details processed securely through Stripe
• Communication Data: Messages, service requests, and feedback
• Usage Data: How you interact with our website and services

3. How We Use Your Information

We use your information to:

• Provide and coordinate snow removal services
• Connect you with local plow operators
• Process payments and send receipts
• Send service updates and notifications via SMS and email
• Improve our services and customer experience
• Respond to your inquiries and support requests

4. Information Sharing

We share your information only as necessary to provide our services:

• Plow Operators: We share your service address and contact information with assigned operators
• Payment Processors: Stripe processes payments securely
• Communication Services: Twilio for SMS notifications, Resend for email
• Analytics: We use analytics to improve our services

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. Payment information is processed through PCI-compliant services and is never stored on our servers.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze site traffic, and for marketing purposes. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 3 years for tax and business purposes.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at: